Refund & Returns Policy

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Customer Satisfaction Is Our Priority

At Altiger Industries, we are committed to providing premium equestrian equipment and ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

Please review our Return & Refund Policy below before requesting a return or refund.

Return Eligibility

We accept return requests for eligible products within 30 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging, tags, and accessories
  • Show no signs of damage caused by use or mishandling
  • Be accompanied by proof of purchase or order confirmation

Items returned without prior approval may not be accepted.

Non-Returnable Items

For safety, hygiene, and product integrity reasons, certain products may not be eligible for return, including:

  • Customized or personalized products
  • Special-order items
  • Products damaged due to misuse or improper handling
  • Clearance or final-sale items
  • Items returned beyond the approved return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

Our support team will review the case and provide an appropriate solution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during purchase.

Please note:

  • Processing times may vary depending on your payment provider.
  • Shipping fees may not be refundable unless the return is due to our error.
  • Refund approval is subject to product inspection.

Exchange Requests

If you require a different size, model, or product variation, please contact our customer support team.

Exchange availability depends on stock availability at the time of request.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was delivered
  • The product arrived damaged
  • The item was defective upon arrival

We recommend using a trackable shipping service when returning products.

Order Cancellations

Orders may be cancelled before processing or shipment.

Once an order has been shipped, cancellation may no longer be possible and standard return procedures will apply.

For urgent cancellation requests, please contact us as soon as possible.

International Orders

International customers may be responsible for:

  • Return shipping costs
  • Customs duties
  • Import taxes
  • Brokerage fees

These charges are generally non-refundable and are determined by local authorities.

How To Request A Return

To start a return request, please contact our customer support team with:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Return
  • Supporting Photos (if applicable)

Our team will guide you through the return process and provide further instructions.

Why Shop With Altiger Industries?

🐎 Premium Equestrian Equipment

🔒 Secure Shopping Experience

🌍 Worldwide Shipping

💳 Safe Payment Processing

⭐ Dedicated Customer Support

🤝 Customer Satisfaction Focused

Contact Information

Altiger Industries

📧 Email: info@altigerindustries.com

📞 Phone: +92 329-4526710

🌐 Website: altigerindustries.com

Our Promise

At Altiger Industries, we stand behind the quality of our products and strive to provide a shopping experience built on trust, transparency, and customer satisfaction. If you have any questions regarding returns or refunds, our support team is always ready to assist you.